Our Terms of Service

About These Terms

By using this website, you agree to these terms. If you do not agree, please do not use the site.

The website is run by Hidden Roots CIC, a Community Interest Company registered in England and Wales (company number 17169429), registered address 11 Stafford Street, Burton-On-Trent, England, DE14 2QU. It provides free information, advice and guidance about support services for carers.

Our Commitment to Impartiality

Our aim is to give impartial information, advice and guidance.

No organisation pays to be listed on this website.
No listing, page or recommendation is sponsored by an external organisation.
Including a service is not an endorsement of it, and leaving one out is not a judgement against it.

If we ever receive funding linked to specific content, we will say so clearly on that page.

About The Information on This Site

The information here is general. It is not a substitute for professional medical, legal, financial or social care advice about your own situation.

We work hard to keep it accurate and up to date, but we cannot guarantee that:

every service listed is still running, or that details such as opening times, costs and eligibility are current.
a service is available in your area.
a service is suitable for you or the person you care for.

Please check details directly with the service before relying on them. If you spot something wrong, tell us at hiddenrootscic@outlook.com and we will correct it.

In an emergency, call 999. If someone is at immediate risk, do not wait to use this website.

Your Responsibility

You are responsible for using your own judgement when deciding whether a service or piece of guidance is right for you. We encourage you to ask questions of any service before using it, and to seek professional advice where needed.

Our Liability

As far as the law allows, Hidden Roots CIC is not liable for any loss or harm arising from:

use of, or reliance on, information on this website.
services provided by other organisations listed or linked here.
the website being unavailable or containing errors.

Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

Links To Other Websites

We link to other organisations' websites to help you find support. We do not control them and are not responsible for their content, availability or privacy practices.

Using The Site

Please do not misuse the website, including by trying to gain unauthorised access, introducing viruses or harmful code, or copying content for commercial use.

You may share and print our content for personal or non-commercial use, if you credit Hidden Roots CIC.

Your Privacy

How we use any personal information you give us is explained in our Privacy Notice.

Changes To These Terms

We may update these terms from time to time. The date at the top shows when they last changed.

Law

These terms are governed by the law of England and Wales. Contact us hiddenrootscic@outlook.com.